Privacy Policy

Available in English only.

This website and the associated “OnboardMSP” trademarks are owned by Proack BVBA, headquartered in Belgium under VAT ID BE0720933395 (hereinafter referred to as “Proack”, “we”, “us”). We understand that your trust is our most important asset. As such, your privacy is essential for us. This privacy declaration (hereinafter referred to as “Privacy Declaration”) is applicable, inter alia, to (i) our websites https://onboardmsp.com, https://app.onboardmsp.com and https://proack.net (hereinafter referred to as the “Website”), mobile applications and (ii) all (commercial) relations between Proack and its customers, prospects and business partners.

Proack wishes to emphasize that it always attempts to act in accordance with (i) the Belgian Privacy Law of 8 December 1992 on privacy protection in relation to the processing of personal data and/or (ii) the EU Regulation of 2016 concerning the protection of individuals with regards to the processing of personal data, regarding the free movement of such data and repealing Directive 95/46/EC. This Privacy Declaration includes information about the personal data collected by Proack, as well as the manner in which Proack uses and processes this personal data.

Visiting the Website, creating an account, and creating a trial account for the purpose of using the OnboardMSP trial implies your express approval (through disclosure of your personal information or opt-in) of the Privacy Declaration and consequently how we collect, use and process your personal data.

Types Of Personal Data

Proack can collect and process the following personal data:

First name
Last name
Email address
Company name
Company address
Company VAT details
Telephone number (landline/mobile phone)
Password

Information concerning your use of the Website, the Proack platform (hereinafter referred to as the “Platform”) and/or the Proack mobile application (hereinafter referred to as the “App”) (including, but not limited to, IP address, browser type, the web pages you visited when you obtained access to the Website)

Communication preference

Incoming and outgoing correspondence data concerning Proack

Proack also automatically collects anonymous information regarding your use of the Website and Proack services via the Platform and/or the App. As such, Proack shall, for example, automatically log which sections of the Website, Platform and/or App you visit, which web browser you use, which website you visited when you obtained access to the Website, and what your IP address is. We cannot identify you through these data, but it allows Proack to draw up statistics regarding the use of the Website, the Platform and/or the App, and to send more targeted communication.

Methods Of Personal Data Collection

These personal data are collected in the context of:
Registering for early access or more information about our app
Creating a (trial) account
Collaboration with Proack
Visiting the Website
Your use of Proack services via the Platform and/or the App, whether or not using a mobile device
Subscribing to the newsletter (via the Website or not)
The verification of your identity (e.g. when you solicit the Proack customer service or reset your password)
Incoming and outgoing correspondence with Proack
Communicating ideas to Proack with regards to improving the services, the Platform and/or the App
Requesting a quote
The exchange of business cards

The personal data collected by Proack are therefore expressly and voluntarily provided by you.

Use Of Personal Data

Proack can use your personal data for:

Creating a (trial) account and confirming it
Implementing an agreement with Proack
Providing services via the Platform and/or the App
Providing support
Sending targeted marketing and advertising, updates and promotional offers based on your communication preferences
Issuing invoices and collecting payment
Optimizing the quality, management and content of the Website, the Platform and/or the App
Statistical purposes
To draw up a quote
To conduct customer satisfaction studies, surveys and other market research

Data Retention Of Personal Data

We will retain personal data for as long as you use the Application and for a reasonable time thereafter. We will retain automatically collected information for up to 24 months and thereafter may store it in aggregate. If you would like to have your personal information remove, please go to section ‘Your privacy rights’. You are able to configure a custom data retention policy in the application which allows you to anonymize data after a chosen period.

Disclosure Of Personal Data To Third Parties

Proack shall not disclose your personal data to third parties, unless it is necessary in the context of providing Proack services and optimizing them (including but not limited to maintenance works, payment processing and database management). If it is necessary that Proack discloses your personal data to third parties in this context, the third party is required to use your personal data in accordance with the provisions of this Privacy Declaration.

Notwithstanding the foregoing, it is however possible that Proack discloses your personal data:

To the competent authorities (i) if Proack is obliged to do so under the law or under legal or future legal proceedings and (ii) to safeguard and defend our rights;
If Proack, or the majority of its assets, are taken over by a third party, in which case your personal data – which Proack has collected – shall be one of the transferred assets;
For the purpose of identifying similar profiles to your own, except if you have expressly opted out in this respect.

In all other cases, Proack will not sell, hire out or pass on your personal data to third parties, except when it (i) has obtained your permission to this end and (ii) has completed a data processing agreement with the third party in question, which contains the necessary guarantees regarding confidentiality and privacy compliance of your personal data.

Storage Of Personal Data

Unless a longer storage period is required or justified (i) by the law or (ii) through compliance with another legal obligation, Proack shall only store your personal data for the period necessary to achieve and fulfill the purpose in question, as specified in the Privacy Declaration under ‘Use of personal data’.

Your data in backup archives:

Primary instances of your data in production systems will be erased with all due speed.
Personal data may reside in backup archives for a longer period of time because it is impractical to isolate individual personal data within the archive.
The personal data will not be restored back to production systems (except in rare instances like the need to recover from a natural disaster or serious security breach). In such cases, personal data may be restored from backups, but we will take the necessary steps to honor the initial request and erase the primary instance of the data again.
Backup archives containing personal data will be protected with strong encryption.
Retention rules have been put in place so that personal data in backup archives is retained for as short a time as necessary before being automatically deleted.
Records of all data subject requests regarding their personal data will be retained, as will audit logs that record all activities on backup archives containing personal data.

This means that you can be confident that your personal data has been backed up in accordance with GDPR principles of security by design and by default, as well as data minimization, and that your rights, including the right to be forgotten, have been honored.

Your Privacy Rights

If you wish to invoke your privacy rights, as defined below, please contact [email protected] or complete the form for exercising your privacy rights and deliver it to Proack by email or post:

Right of access to personal data which Proack possibly has concerning you;
Right to rectification, completion or update of your personal data;
Right to delete your personal data (‘right to be forgotten’);
Right to limit the processing of your personal data;
Right to transferability of your personal data;
Right to object to/oppose the processing of your personal data;

In principle, you can exercise these rights free of charge via the above-mentioned email address. In addition, you can always, via your personal account, update, modify and/or verify your personal data which you were required to submit when creating your (trial) account.

When a customer requests that he or she be forgotten, we will delete their personal from our production systems within 30 days if there are no legal grounds for further processing.

If you no longer wish to receive newsletters or information about our services, you can unsubscribe at any time by clicking the “unsubscribe” button underneath each of Proack’s emails.

Security Of Personal Data

Proack undertakes to take reasonable, physical, technological and organizational precautions in order to avoid (i) unauthorized access to your personal information, and (ii) loss, abuse or alteration of your personal data.

Proack shall store all personal data which it has collected in the cloud with data centres within the EU.

Notwithstanding Proack’s security policy, the checks it carries out and the actions it proposes in this context, an infallible level of security cannot be guaranteed. Since no method of transmission or forwarding over the internet, or any method of electronic storage is 100% secure, Proack is, in this context, not in a position to guarantee absolute security.

Finally, the security of your (trial) account will also partly depend on the confidentiality of your password in obtaining access to the Platform and/or the App. Proack will never ask for your password, meaning that you will never be required to share your password. If you have nonetheless communicated your password to a third party – for example because this third party has indicated that it wishes to offer additional services – this third party shall have access to your (trial) account and your personal data via your password. In such cases, you are liable for the transactions which occur as a result of the use made of your (trial) account. Proack therefore strongly advises you, if you observe that someone has accessed your (trial) account, to immediately change your password and contact us.

Cross-Border Processing Of Personal Data

Any transfer of personal data outside the European Economic Area (EEA) to a recipient whose domicile or registered office is in a country which does not fall under the adequacy decision enacted by the European Commission, shall be governed by the provisions of a data transfer agreement, which shall contain (i) the standard contractual clauses, as referred to in the ‘European Commission decision of 5 February 2010 (Decision 2010/87/EC)’, or (ii) any other mechanism pursuant to privacy legislation, or any other regulations pertaining to the processing of personal data.

Update Privacy Declaration

Proack is entitled to update this Privacy Declaration by posting a new version on the Website. As such, it is strongly recommended to regularly consult the Website and the page explaining the Privacy Declaration, to make sure that you are aware of any changes.

Other Websites

The Website may potentially contain hyperlinks to other websites. In no event is Proack responsible for the privacy policy or the privacy practices of any third party.

Complaints

If you have any complaints about the way Proack collects, uses and/or processes your personal data, you can lodge a complaint with the Privacy Commission.

By using Proack, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. “Processing means using cookies and local storage on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in EU. If you reside outside EU your information will be transferred, processed and stored there under EU privacy standards.

Contact Proack

If you have questions about this Privacy Declaration, or the manner in which Proack collects, uses or processes your personal data, please contact us:

Via e-mail: [email protected]

Via post: Proack BVBA, Hazelarenlaan 8 bus 12, 3500 Hasselt (Belgium)